If you are not satisfied with your product, you can contact us and together we will find a fitting solution.
We advise you to check if everything is in working order as soon as your product is delivered.
Customer information for the conclusion of a distance contract and further information for eCommerce contracts
A. Customer information for the conclusion of a distance contract
The following information for distance contracts don’t represent the terms of contract. The terms of contract are included in our Allgemeinen Geschäftsbedingungen .
Latest you will receive all customer information together with the delivery in text form. You can also print this customer information or save it.
1. Identity of the provider
You are concluding distance contracts with the company
45478 Mülheim an der Ruhr
Telefon: +49 (0) 208 88 272 590
E-Mail: [email protected]
2. Selection of product and Conclusion of contract
Once you found the desired product you can put it in your cart by clicking the button [my cart]. This is not binding. Any time you can view the content of your cart by clicking the respective links or button. Again this is not binding. At any time you can delete items from your cart. If you would like to purchase the products in your cart, click on the button “buy”.
By clicking the “buy” button after completing the electronic order form (see below B 1) when ordering via the online form on our website you have finalised a purchase contract. The purchase contract will only be concluded once we accept the offer.
The same is valid if we receive an order via mail or fax, the contract will only be concluced once we accept the offer.
3. Delivery and Delivery reservations
World wide deliveries are possible.
Goods that are in stock will be shipped within 7 – 12 working days after receiving your
payment, if we have agreed on prepayment. Otherwise 7 – 12 working days after ordering the goods, unless there is a specific delivery period is mentioned with the product. Longer delivery periods or missing delivery options will be shown on the website right next to the product concerned.
Further information on deliver are included in our Allgemeinen Geschäftsbedingungen.
4. Price of the goods
All prices shown are final prices in EURO and include the legal value added tax. Further details are available in our general terms and conditions. The following information for distance contracts are not binding terms of a contract. The terms of contract are included in our Allgemeinen Geschäftsbedingungen .
5. Delivery and Shipping costs
We calculate the shipping costs according to our Versandkostenliste.
If you make use of your legal right of withdrawal, we will reimburse you the costs for sending the product from our location to your location.
You will be liable to bear the costs for returning the goods to us.
6. Way of payment
(1) We deliver after prepayment or invoice via credit card, PayPal, Multisafepay or bank transfer.
Our confirmation e-mail will contain your complete order in if necessary it will include our bank details. Please always include your order number when you make a money transfer.
Your payment will be settled via a payment provider who will provide you with different payment methods. Money transfers can be done online. For online use your payment details will be encrypted so we don’t have any access to your data.
Payment via Visa/Mastercard, Paypal, bank transfer, onlinebanking can easily be done via Multisafepay. As a customer you will need an account with Multisafepay.
Payments via credit card can easily be concluded via the registered internet payment organisation used by us. We do not receive your credit card details. Please do not send us your credit card details. The charges to your credit card will be made with the completion of your order.
Payment via bank transfer
Please make payments via bank transfer to the following account:
For money transfers you can also use the services of PayPal.
For payments via PayPal you do not need to have an account with PayPal. With other methods of payment methods the payment will be done via an online banking form of the payment provider or your bank.
If the payment is done via bank transfer the goods will be send or delivered to the customer together with the invoice. The purchase price is due within the period stated on the invoice (Zahlungsmethoden).
With a delivery against invoice the object of purchase remains the property of the seller until complete settlement of the bill. Before the change of ownership the goods cannot be pawned, mortaged, processed or re-designed without expressive consent by the vendor.
There is no extra charge for a bank transfer.
Details in regards to the acquisition and utilization of your data you can find in the Datenschutzerklärung.
(2) For purchases with advanced conditions the shippment of the goods will be initiated once the complete amount of the invoice is credited to the vendors account.
Consumers have the right to withdraw from a contract within 14 days. Details on the legal aspects of your right to withdraw you will find hier.
The right to withdraw is null and void on contracts for the delivery of goods that are not prefabricated and for which an individual selection or determination by the consumer is essential or products which are tailored to personal needs.
8. Warranty conditions
The warranty period for the sales of new goods to the consumer is 2 years from the receipt of the product. Towards companies the warranty is 1 year. The warranty for the sale of used goods to the consumer is also 1 year.
In case of personal injury or damage to health the warranty can not be shortened to 1 year.
Further details on warranty you can find in our general terms and conditions Allgemeinen Geschäftsbedingungen.
B - Further customer information for eCommerce contracts
The above information are not binding terms of a contract. The terms of contract are included in our general terms and conditions Allgemeine Geschäftsbedingungen .